I use AI all day, every day. Every time I type an email message in MS Outlook 365 or in Gmail, or text messages on my mobile phone, AI is improving my experience.
The email applications use AI to anticipate my statements and most of the time, it predicts correctly. It saves time and reduces the possibilities of misspelled words by suggesting similar words based on letters or keystrokes. I also encounter AI in the form of bots on web pages that I visit. They answer general questions that help to direct me to more specific content.
But beyond these personal experiences, I have been searching for AI in the Project Management world. I have found many articles that build the case for AI but not enough details to help me to incorporate it into my own projects.
I have also been researching the use of HR in recruiting and hiring, where it has found a home in LinkedIn.com and other social networking recruitment sites. The tools can screen applicants based on preset criteria. The question that might be raised about the exact criteria that are being used and whether they are screening out qualified people. In addition, reliance on AI can remove too much of the human intelligence that is capable of reasoning beyond the binary yes/no patterns.
In my search I did find some like-minded people. Durga Phuyal writes in his 8/18/20 ProjectManagement.com article titled, Leading with Humanity: Project Manager as Project Leader in the Age of Artificial Intelligence Disruption: "Empathy is deeply rooted with human emotions and is considered to be one of the power skills. No matter how advanced the robots may be, they cannot tap into the emotional state of human beings."
There is definitely a place for AI but it should be used to support, check or verify decisions, and not make the decisions for us.
But I still want my robot.
